Shipping policy
Last Updated: 10/27/23
1. Processing Time: Orders are processed and shipped within 2 business days (Monday to Friday, excluding holidays) from the date the order was placed, unless otherwise stated in the product description. Please allow additional processing time during sale periods and holidays.
2. Shipping Methods: We offer several shipping options for domestic and international orders. The available shipping methods and their estimated delivery times will be presented at the checkout.
3. Shipping Rates: Shipping costs are calculated based on the weight of your order, the shipping method selected, and your location. The shipping charges will be displayed during the checkout process before payment is made.
4. Domestic Shipping: We offer domestic shipping within the US. Estimated delivery times for domestic orders are typically 5 to 7 business days, depending on the chosen shipping method.
5. International Shipping: We offer international shipping to most countries worldwide. International orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the customer and may vary based on the country's import regulations.
6. Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package online.
7. Delivery Issues: If you experience any issues with the delivery of your order, please contact the shipping carrier directly using the provided tracking information. We are not responsible for lost, stolen, or misdelivered packages. However, we will assist you in resolving the issue to the best of our ability.
8. Address Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Any additional shipping charges incurred due to incorrect addresses will be the customer's responsibility.
9. Order Changes and Cancellations: Once an order has been placed, we are unable to make changes or cancellations. Please review your order carefully before finalizing your purchase.
10. Returns Due to Shipping Errors: If we made a mistake with your order or if you received a damaged or defective item, please contact us within 14 days of receiving your order. We will arrange for a replacement or refund, including return shipping costs, if applicable.
Contact Us: If you have any questions about our shipping policy, please contact us at artbylp9@gmail.com.